1. INTRODUCTION

SmatAccess ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you access or use the SmatAccess platform, website, software, and related services ("Platform"), whether you are located in Zimbabwe or internationally.

By using the Platform, you consent to the practices described in this Privacy Policy.

2. WHO WE ARE

SmatAccess is based and operated from Zimbabwe, but provides services to users globally. Users accessing the Platform from outside Zimbabwe do so voluntarily and acknowledge that their information may be processed in Zimbabwe or other jurisdictions.

3. INFORMATION WE COLLECT

We may collect the following categories of information:

• Personal Information
  1. Full name
  2. Email address
  3. Phone number
  4. Company name and role
  5. Billing and payment-related details (processed via secure third-party providers)
• Account and Usage Information
  1. Login credentials (encrypted)
  2. IP address and device information
  3. Access logs, timestamps, and activity records
  4. Subscription details and service usage
• Security and Operational Data
  1. Access control logs
  2. Monitoring and system event data
  3. Configuration and audit records submitted through the Platform

4. HOW WE COLLECT INFORMATION

We collect information:

1. directly from you (e.g. account registration, contact forms);
2. automatically through the Platform (e.g. logs, cookies, analytics);
3. through authorised third-party integrations where applicable.

5. PURPOSE OF PROCESSING

We process personal data for the following purposes:

1. providing and operating the Platform and Services;
2. managing accounts, subscriptions, and billing;
3. system monitoring, access management, and security operations;
4. customer support and communications;
5. analytics, performance improvement, and service development;
6. legal compliance and risk management.

6. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal data on the basis of:

1. your consent;
2. performance of a contract;
3. compliance with legal obligations;
4. our legitimate business interests, including platform security and service improvement.

7. DATA SHARING AND DISCLOSURE

We may share personal data with:

1. trusted service providers (e.g. hosting, payment processors);
2. professional advisers (legal, accounting, compliance);
3. regulatory or law enforcement authorities where required by law.

We do not sell personal data.

8. INTERNATIONAL DATA TRANSFERS

As an international platform, your data may be:

1. stored or processed in Zimbabwe or other jurisdictions;
2. transferred across borders for operational purposes.

We take reasonable steps to ensure that any international transfers are subject to appropriate safeguards to protect your data.

9. DATA RETENTION

We retain personal data only for as long as necessary to:

1. fulfil the purposes outlined in this Policy;
2. comply with legal and regulatory requirements;
3. resolve disputes and enforce agreements.

Data may be anonymised or securely deleted when no longer required.

10. DATA SECURITY

We implement reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security.

11. USER RESPONSIBILITIES

You are responsible for:

1. maintaining the confidentiality of your account credentials;
2. ensuring that data you submit lawfully belongs to you or that you have authority to submit it;
3. complying with applicable data protection laws in your jurisdiction.

12. COOKIES AND TRACKING

We may use cookies or similar technologies to:

1. enhance functionality;
2. analyse usage patterns;
3. improve user experience.

You may control cookies through your browser settings, though some features may be affected.

13. YOUR RIGHTS

Subject to applicable law, you may have the right to:

1. access personal data we hold about you;
2. request correction or deletion;
3. object to or restrict processing;
4. withdraw consent where processing is based on consent.

Requests may be submitted using the contact details below.

14. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party platforms.

15. CHILDREN'S PRIVACY

The Platform is not intended for use by persons under the age of 18, and we do not knowingly collect personal data from minors.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes will be effective upon posting on the Platform. Continued use constitutes acceptance of the updated Policy.

17. CONTACT INFORMATION

For privacy-related enquiries or requests, please contact:

• legal@smatecgroup.com
• SmatAccess
• Website: https://smataccess.com/contact